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Exchanges & Returns

Exchanges & Returns

At J&H, we take pride in making sure that you are satisfied with the gear you purchase from us. We also understand that sometimes you buy something that just isn't right for your fishing situation so we make exchanges and returns easy!

Visit our Returns Center to process an exchange or return. For warranty information, please visit our Warranty Center.

Exchanges

You have 30 days from the date of purchase to exchange an item for a different one. Item must be in brand new condition, unused, in its original packaging, and accompanied by a valid receipt. Rods must have original tags. Exceptions can be made for exchanges past 30 days but they are on a case by case basis. In these instances, J&H retains the right to deny your exchange request.

Please visit the Returns Center to process an exchange.

Items purchased in the physical store can only be exchanged at the physical store.

Cash Returns

We do not do cash refunds! All refunds must be put on a credit card.

Credit Card & Debit Card Returns - In-Store

You have 5 days from the date of purchase to return an item for a refund. An item returned from 6 days to 30 days from the purchase date is eligible for a store credit. Item must be in brand new condition, unused, in its original packaging, and accompanied by a valid receipt. Rods must have original tags. If you do not have a receipt you will be given store credit. It is your responsibility to ask for a receipt at time of purchase.

Credit Card & Debit Card Returns - Online

You have 14 days from the date of purchase to return an item for a refund on a purchase made with a credit card or debit card online. All refunds will be issued to the original method of payment. An item returned from 15 days to 30 days from the purchase date is eligible for a store credit. Item must be in brand new condition, unused, in its original packaging, and accompanied by a valid receipt. Rods must have original tags. If you do not have a receipt you will be given store credit. It is your responsibility to ask for a receipt at time of purchase!

Please visit the Returns Center to process a return.

Final Sale and Used Merchandise

All sales of final sale items and used merchandise are not eligible for exchanges or returns. This includes items that were sold in used condition and items that were sold in new condition that you have used.

Broken Merchandise

J&H does not accept exchanges or returns on broken merchandise. If the merchandise has a factory warranty, please visit our Warranty Center for information.

Google+

We check our Google+ Fan Page several times throughout the day and it is a good place to post a question for us.

www.google.com/+Jandhtackle
Facebook

We check our Facebook Fan Page several times throughout the day and it is a good place to post a question for us.

www.facebook.com/jandhtackle
Pinterest

If you are as addicted to Pinterest as you are to fishing, then checkout our fishing boards on Pinterest.

www.pinterest.com/jandhtackle